Refund Policy

Effective Date: June 12, 2026 | Last Updated: June 12, 2026

1. Introduction

Wing Snob is committed to delivering exceptional food quality and outstanding customer satisfaction with every order. We understand that issues may occasionally arise, and we want to ensure that our customers feel confident and protected when ordering from us. This Refund Policy outlines the circumstances under which refunds, partial refunds, exchanges, or cancellations may be granted, as well as the process for submitting a refund request.

This policy applies to all orders placed directly through our website cafe-wingsnob.digital, by phone, or through any other official Wing Snob ordering channel. For orders placed through third-party delivery platforms (such as DoorDash, Uber Eats, Grubhub, or similar services), please refer to the respective platform's refund and dispute policies, as Wing Snob may have limited ability to process refunds for those transactions directly.

Our practices are in accordance with applicable United States consumer protection laws, including guidelines established by the Federal Trade Commission (FTC) under the FTC Act, as well as any applicable state laws governing food service businesses.

2. Eligibility Conditions for Refunds

Wing Snob will consider refund requests under the following circumstances:

• Incorrect Order: You received items that are different from what you ordered (wrong food items, flavors, sauces, or quantities).
• Missing Items: One or more items included in your order confirmation were not included in your delivery or pickup bag.
• Food Quality Issues: The food received was in an unacceptable condition, such as being undercooked, overcooked, spoiled, or otherwise unfit for consumption at the time of receipt.
• Allergic Reaction Concerns: An ingredient was included in your order that you explicitly requested to be excluded due to a stated dietary restriction or food allergy, and this error caused harm or concern.
• Order Not Delivered: Your order was confirmed and charged but never delivered to the specified address within a reasonable timeframe, and the issue was not caused by an incorrect address provided by the customer.
• Duplicate Charges: You were charged more than once for the same order due to a technical or billing error.

Refunds will not be considered in the following situations:

• Change of mind after the order has been prepared or dispatched.
• Incorrect address or delivery instructions provided by the customer.
• Dissatisfaction based on personal taste preferences rather than a verifiable quality issue.
• Orders that have been fully consumed before a complaint is raised.
• Requests made outside of the eligible timeframe described in Section 3.

3. Timeframes for Refund Requests

To ensure your refund request can be properly reviewed and processed, all requests must be submitted within the following timeframes:

Refund requests submitted outside of these timeframes may not be eligible for review. Wing Snob reserves the right to make exceptions at its sole discretion in extraordinary circumstances.

4. Non-Refundable Items and Services

The following items and circumstances are generally non-refundable:

• Service Fees and Delivery Fees: Fees charged for delivery or service processing are non-refundable once the order has been dispatched.
• Tips and Gratuities: Any tip amounts applied at checkout are non-refundable under any circumstances.
• Promotional or Discounted Items: Items purchased using promotional codes, discounts, or special deals may be subject to modified refund terms as stated in the respective promotion's terms and conditions.
• Gift Cards and Store Credit: Gift cards purchased through Wing Snob are non-refundable and cannot be exchanged for cash.
• Catering and Group Orders: Large catering orders that have been prepared and delivered according to the confirmed order specifications are non-refundable except in cases of verified food safety issues.
• Consumed Food: Any food item that has been substantially or fully consumed is not eligible for a refund.

5. How to Request a Refund — Step-by-Step Process

To submit a refund request with Wing Snob, please follow these steps carefully:

1. Step 1 — Document the Issue: Take clear photographs or videos of the food item(s) in question. This documentation is essential for processing your claim and should be taken immediately upon discovering the issue.
2. Step 2 — Gather Your Order Information: Locate your order confirmation number, the date and time of your order, the items ordered, and the total amount charged. This information is included in your order confirmation email or receipt.
3. Step 3 — Contact Wing Snob: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: cafe-wingsnob.digital
4. Step 4 — Submit Your Claim: Provide the following details in your refund request:
   • Your full name and contact information
   • Order confirmation number
   • Date and time of your order
   • Description of the issue (missing item, quality concern, wrong order, etc.)
   • Photographic or video evidence of the issue
   • Your preferred resolution (refund, replacement, or store credit)
5. Step 5 — Review and Response: Our team will review your request and respond within 1 to 3 business days. We may request additional information if needed to properly assess your claim.
6. Step 6 — Resolution: Once your claim has been approved, we will notify you of the resolution method and processing timeline. Refunds, store credit, or replacements will be issued as appropriate based on our review.

6. Refund Processing Times by Payment Method

Once a refund has been approved by our customer support team, please allow the following processing times depending on your original payment method:

Please note that while Wing Snob processes refunds promptly upon approval, the exact timing of when funds appear in your account is subject to your bank or financial institution's processing times, which may vary. Wing Snob is not responsible for delays caused by third-party financial institutions.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply under the following conditions:

• Only one or a few items in a larger order were missing, incorrect, or of substandard quality, while the remainder of the order was satisfactory.
• The customer received and consumed a portion of the order before discovering a quality issue.
• A promotional discount or coupon was applied to the original order, and the refund amount will reflect the actual amount paid rather than the full menu price.
• The food quality issue affected only a portion of the order (e.g., one flavor of wings was incorrect out of several ordered).

The amount of any partial refund will be calculated based on the prorated value of the affected items, taking into account any discounts, fees, or promotional pricing applied to the original order. Our team will communicate the partial refund amount clearly before processing.

8. Exchange Policy

Wing Snob recognizes that in many cases, a replacement is more practical and satisfactory than a monetary refund, especially for issues involving incorrect or missing food items.

Exchanges (order replacements) may be offered under the following conditions:

• You received the wrong food items and the correct items are available for preparation.
• A food item was missing from your order and can be prepared and dispatched or made available for pickup.
• The food received was determined to be of unacceptable quality and Wing Snob is able to prepare a fresh replacement.

To request an exchange, please contact us as soon as possible using the contact information provided in Section 5. Replacements are subject to availability and our operational capacity at the time of the request. In some cases, a store credit or monetary refund may be offered instead of an exchange if a replacement is not feasible.

Exchanges are not available for items that have been consumed, for orders placed for special events or catering where timing is critical, or where the original issue was caused by customer error (such as incorrect customization selections made during ordering).

9. Cancellation Policy

Given the nature of food preparation, order cancellations are subject to the following conditions:

9.1 Cancellations Before Preparation

If you wish to cancel your order before it has entered the preparation stage, please contact us immediately. Cancellations requested before preparation begins may be eligible for a full refund. Due to the speed of our food preparation process, the window for pre-preparation cancellations is very limited (typically within 5 minutes of placing your order).

9.2 Cancellations During or After Preparation

Once your order has entered the preparation stage, cancellations will generally not be accepted, and no refund will be issued, except in cases where Wing Snob is unable to fulfill the order due to an internal issue (such as an ingredient shortage or equipment failure). In such cases, a full refund will be issued automatically.

9.3 Catering and Large Group Order Cancellations

For catering orders and large group orders, the following cancellation timeline applies:

• More than 48 hours before the scheduled event: Full refund available.
• 24 to 48 hours before the scheduled event: 50% refund of the total order value.
• Less than 24 hours before the scheduled event: No refund will be issued, as ingredients and preparation will already be underway.

All catering cancellation requests must be submitted via email to [email protected] and confirmed by a Wing Snob representative to be considered valid.

10. Dispute Resolution Process

Wing Snob is committed to resolving all customer concerns fairly and efficiently. If you are not satisfied with the outcome of your refund request, the following dispute resolution process is available to you:

10.1 Internal Escalation

If your initial refund request was denied or you are dissatisfied with the resolution offered, you may request that your case be escalated to a senior member of our customer service team. Please send an email to [email protected] with the subject line "Refund Dispute — Escalation Request" and include your original case or order reference number. Our team will respond within 3 to 5 business days with a final review decision.

10.2 Chargeback Rights

Customers retain the right to dispute charges with their credit card company or financial institution if they believe a charge was unauthorized or if Wing Snob has failed to fulfill its obligations under this policy. Please note that initiating a chargeback without first attempting to resolve the issue directly with Wing Snob may result in the suspension of your account.

10.3 Consumer Protection Agencies

If you believe your consumer rights have been violated, you may file a complaint with the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-382-4357
• Your State Attorney General's Office — for state-level consumer protection concerns
• Better Business Bureau (BBB): www.bbb.org

10.4 Informal Resolution Preference

Before pursuing any formal legal or regulatory action, Wing Snob encourages customers to attempt to resolve any disputes informally through direct communication with our customer support team. We are dedicated to finding a fair and reasonable solution for all parties involved.

11. Consumer Rights Under Applicable Law

This Refund Policy does not limit or supersede any consumer rights afforded to you under applicable United States federal or state law. Under the FTC Act and applicable consumer protection regulations, you have the right to truthful and transparent information about our refund practices. If you are a California resident, you may also have additional rights under the California Consumer Privacy Act (CCPA/CPRA) concerning how we collect and use your personal data in connection with refund processing. For more information, please refer to our Privacy Policy on cafe-wingsnob.digital.

Nothing in this policy is intended to exclude, restrict, or modify any rights that cannot be excluded, restricted, or modified under applicable law.

12. Changes to This Refund Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at cafe-wingsnob.digital. The effective date at the top of this page will be updated accordingly. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

13. Contact Information for Refund Requests

For all refund requests, questions, or concerns related to this policy, please contact us using the following information: