Privacy Policy

Welcome to Wing Snob. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Wing Snob ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website cafe-wingsnob.digital, place orders, or interact with our services in any way. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy is intended to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. By accessing or using our website and services, you acknowledge you have read, understood, and agree to be bound by this Privacy Policy.

1. About Wing Snob

Wing Snob is a food service business dedicated to providing high-quality food and dining experiences to our valued customers. We operate our online presence through our website at cafe-wingsnob.digital. All data processing activities described in this Privacy Policy are carried out by or on behalf of Wing Snob.

For all privacy-related inquiries, you may contact us using the following information:

2. Information We Collect

We collect several types of information in connection with the services we provide. This includes information you provide directly to us, information collected automatically, and information we may obtain from third-party sources. Below is a detailed breakdown of the categories of personal information we collect.

2.1 Personal Information You Provide Directly

When you interact with Wing Snob — whether by placing an order, creating an account, signing up for a newsletter, contacting our support team, or participating in a promotion — you may provide us with the following personal information:

• Identity Data: First name, last name, username, or similar identifiers.
• Contact Data: Email address, telephone number, billing address, and delivery address.
• Financial Data: Payment card details, billing information, and transaction history. Note that full payment card numbers are processed by our secure third-party payment processors and are not stored on our servers.
• Order Data: Information about the food items you have ordered, special instructions, dietary preferences, and order history.
• Account Data: Username, password (stored in encrypted form), and account preferences.
• Communications Data: Any information you provide in messages, emails, feedback forms, reviews, or survey responses submitted to us.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us and our business partners.

2.2 Information Collected Automatically

When you visit our website or use our online ordering system, certain information is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This information includes:

• Usage Data: Pages you visit, links you click, time spent on pages, referring website addresses, and other actions taken on our site.
• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and language settings.
• Location Data: General geographic location derived from your IP address. With your permission, we may also collect precise geolocation data to assist with delivery services.
• Cookie Data: Information stored via cookies and similar technologies, including session identifiers, preferences, and analytics data. Please refer to Section 8 of this policy for more information on our use of cookies.
• Log Data: Server log files that record requests made to our servers, error reports, and traffic data.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Payment Processors: Confirmation of payment success or failure and fraud screening data.
• Analytics Providers: Aggregated and anonymized data about website usage and user behavior.
• Social Media Platforms: If you connect your social media account to our services or interact with our social media pages, we may receive certain profile information in accordance with the social media platform's privacy settings.
• Delivery Partners: Confirmation and status updates related to the fulfillment of your orders.
• Marketing Partners: Contact and engagement data used for advertising and promotional purposes, in compliance with applicable law.

3. How We Use Your Information

Wing Snob uses the personal information we collect for the following legitimate business purposes. We process your information only when we have a lawful basis to do so, including your consent, contractual necessity, compliance with legal obligations, or our legitimate business interests.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including communicating order confirmations, updates, and delivery notifications.
• To create and manage your customer account.
• To process payments and prevent fraudulent transactions.
• To respond to your inquiries, provide customer support, and resolve disputes.
• To facilitate delivery services and communicate with third-party delivery partners on your behalf.

3.2 Business Operations and Analytics

• To analyze website traffic, usage patterns, and customer behavior to improve our website functionality and service offerings.
• To measure the performance of our marketing campaigns and business operations.
• To conduct internal research, audits, and data analysis for business improvement.
• To detect, prevent, and address technical issues, security breaches, or fraudulent activity.
• To maintain and improve the safety, integrity, and security of our platform.

3.3 Marketing and Communications

• To send you promotional emails, newsletters, special offers, and information about new menu items or services — but only where you have consented or where we have a legitimate interest to do so.
• To personalize your experience on our website and deliver content tailored to your interests and order history.
• To conduct surveys and collect feedback to improve our products and services.
• To display relevant advertisements on third-party platforms based on your interactions with our website.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email we send or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages necessary for order fulfillment and account management.

3.4 Legal Compliance

• To comply with applicable federal and state laws, regulations, and legal processes.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Wing Snob, our customers, employees, and the public.

4. Sharing Your Information with Third Parties

Wing Snob does not sell your personal information to third parties. However, we may share your information with certain trusted third parties under the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with third-party service providers who assist us in operating our website and delivering our services. These service providers are contractually obligated to use your information only for the purposes of providing services to us and are required to implement appropriate security measures. Categories of service providers include:

• Payment Processors: To securely process payments and prevent fraud.
• Delivery and Logistics Partners: To fulfill and deliver your food orders.
• Cloud Hosting and IT Service Providers: To host and maintain our website and databases.
• Email and Communication Service Providers: To send transactional and marketing emails on our behalf.
• Analytics Providers: Such as Google Analytics, to analyze website traffic and user behavior.
• Marketing and Advertising Platforms: To deliver targeted advertisements and measure campaign effectiveness.
• Customer Support Tools: To manage customer inquiries and support requests.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, including courts, law enforcement agencies, and government regulators. We may also disclose information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request.
• Protect and defend the rights or property of Wing Snob.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users or the public.

4.3 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, restructuring, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website if such a transfer occurs and if your information becomes subject to a materially different privacy policy.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this policy when we have obtained your explicit consent to do so.

5. Data Security

Wing Snob takes the security of your personal information seriously and implements a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized employees and service providers who need it to perform their job functions. All staff with access to personal data are trained in data privacy and security practices.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant payment processors. We do not store complete payment card numbers on our systems.
• Regular Security Assessments: We conduct periodic reviews of our security practices and systems to identify and address potential vulnerabilities.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a data breach, as required by applicable law.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, and to comply with our legal obligations. Our general data retention practices are as follows:

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. Wing Snob respects and supports these rights and will respond to verified requests in a timely manner, generally within 45 days as required by applicable law.

7.1 General Privacy Rights

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (such as when retention is required for legal compliance or legitimate business purposes).
• Right to Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another service provider where technically feasible.
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide a lower quality of service as a result of your exercising your privacy rights.

7.2 California-Specific Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know: The right to know what categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: The right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use and disclosure of sensitive personal information to only what is necessary to provide our services.
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.

To exercise any of your California privacy rights, please submit a verifiable consumer request to us by emailing [email protected]. We will respond to your request within 45 days, with an option to extend up to an additional 45 days where necessary.

7.3 How to Submit a Privacy Rights Request

To exercise your privacy rights, you may contact us through any of the following methods:

• Email: [email protected]
• Website: cafe-wingsnob.digital

To protect your privacy and security, we will take reasonable steps to verify your identity before processing your request. This may include asking you to confirm certain account information or provide proof of identity. We will not fulfill requests unless we can adequately verify your identity.

8. Cookies and Tracking Technologies

Wing Snob uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze website usage, and deliver relevant content and advertising.

8.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the functioning of our website. They enable core features such as security, network management, and accessibility. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, including which pages are visited most often and any error messages encountered. This information is used to improve the performance of our site.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your preferred language or region) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in various ways. Please note that removing or blocking cookies may impact your user experience and parts of our website may no longer function properly:

• Browser Settings: Most web browsers allow you to manage cookies through their settings. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent.
• Opt-Out Tools: You may opt out of interest-based advertising by using tools provided by the Digital Advertising Alliance (DAA) at www.aboutads.info/choices or the Network Advertising Initiative (NAI) at www.networkadvertising.org/choices.
• Google Analytics Opt-Out: You can prevent Google Analytics from collecting your data by downloading the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy, which is available on our website at cafe-wingsnob.digital.

9. Children's Privacy

Wing Snob's website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18 without verification of parental consent, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly investigate and take appropriate action to remove the information.

Our practices are consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which prohibits the online collection of personal information from children under the age of 13 without verifiable parental consent. We go beyond COPPA requirements by restricting our services to users aged 18 and over.

10. International Data Transfers

Wing Snob is based in the United States and our primary data processing operations are conducted within the United States. However, some of our third-party service providers may be located in, or operate from, countries outside the United States. As a result, your personal information may be transferred to, stored in, or processed in a country other than your country of residence.

When we transfer personal information internationally, we take appropriate safeguards to ensure that your data receives an adequate level of protection, consistent with applicable law. These safeguards may include:

• Entering into data processing agreements with service providers that incorporate standard contractual clauses or other legally approved transfer mechanisms.
• Ensuring that service providers are certified under applicable data protection frameworks.
• Conducting due diligence on the data protection practices of international service providers.

By using our website and services, you understand and acknowledge that your personal information may be transferred to and processed in the United States and other countries whose data protection laws may differ from those in your home country.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Wing Snob. This Privacy Policy applies only to our website and services. We have no control over, and assume no responsibility for, the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Additionally, our website may integrate third-party services such as social media plugins, payment gateways, and mapping tools. These third-party services may collect information about your interactions with them in accordance with their own privacy policies.

12. Changes to This Privacy Policy

Wing Snob reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable law, or other circumstances. When we make material changes to this policy, we will notify you by:

• Updating the "Last Updated" date at the top of this policy.
• Posting a prominent notice on our website.
• Sending an email notification to registered users (where required by law or where the changes are material).

Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. How to File a Complaint with a Data Protection Authority

If you believe that Wing Snob has not adequately addressed your privacy concerns, you have the right to file a complaint with the appropriate regulatory authority. In the United States, the relevant regulatory bodies for privacy and consumer protection matters include:

13.1 Federal Trade Commission (FTC)

The Federal Trade Commission is the primary federal agency responsible for consumer protection and enforcing privacy regulations in the United States under the FTC Act. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580

13.2 California Privacy Protection Agency (CPPA)

For California residents, the California Privacy Protection Agency oversees enforcement of the CCPA/CPRA. You may file a complaint or inquiry at:

• Website: cppa.ca.gov
• Email: [email protected]

13.3 State Attorney General Offices

Residents of other U.S. states may also have the right to file privacy-related complaints with their state's Attorney General office. We encourage you to contact your state's Attorney General if you have concerns about your privacy rights that have not been resolved through our internal process.

Before filing a formal complaint with any regulatory authority, we encourage you to first contact us directly so that we have the opportunity to resolve your concern promptly:

• Email: [email protected]

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact us. We are committed to responding to all privacy inquiries promptly and transparently.

We aim to acknowledge your privacy inquiries within 5 business days and to fully resolve all requests within 45 days as required by applicable law, with an option to extend for an additional 45 days in complex cases.